Terms of Service

1. The service

Premix provides automated audio post-production processing, including noise suppression, de-clipping, de-humming, channel analysis, stereo mixdown, and loudness normalization. Services are delivered digitally via file download.

Lemonwater LLC operates Premix as a processing service, not a storage or archiving service. Files submitted to Premix are processed and returned — they are not retained indefinitely.

2. Your files and your responsibility

You are responsible for maintaining your own copies of all files. By submitting files to Premix, you confirm:

• You own the files or have explicit rights to submit them for processing
• You have maintained and will maintain your own backup copies of all original files
• You understand that Premix is not a storage, backup, or archiving service
• The files do not infringe any third-party intellectual property rights
• The files do not contain illegal content

Lemonwater LLC accepts no liability for any loss, corruption, or destruction of files submitted to the service. You assume all risk related to file submission.

3. File deletion policy

All files are permanently deleted 7 days after delivery. This includes original uploaded files, all working copies created during processing, and all exported output files.

Deletion is permanent and irreversible. Lemonwater LLC does not maintain backups of client files beyond the 7-day window. After deletion, no recovery is possible under any circumstances.

It is your responsibility to download your processed files before the 7-day deadline. Lemonwater LLC will send a delivery notification to the email address provided at checkout. No extensions to the deletion window will be granted.

4. Payment and refunds

Payment is collected in full at the time of order via Stripe. All prices are in USD.

Refund policy:

• Full refund available if requested before processing begins
• No refund once processing has begun
• If Premix is unable to deliver your processed files due to a technical failure on our end, a full refund will be issued
• Dissatisfaction with the quality of processing is not grounds for a refund — processing outcomes vary based on source material quality

To request a refund, contact info@lemonwater.io with your project name and order details.

5. Intellectual property

You retain all intellectual property rights to your audio files. Premix does not claim any ownership, license, or rights to your content beyond what is necessary to perform the service.

Your files will not be used to train machine learning models, shared with third parties, or used for any purpose other than processing your order.

The Premix software, pipeline, and all associated technology are proprietary to Lemonwater LLC. You may not reverse engineer, copy, or reproduce any part of the Premix system.

6. Acceptable use

You may not use Premix to process files that:

• You do not own or do not have rights to process
• Contain illegal content under applicable law
• Are intended for use in fraud, harassment, or other illegal activity

Lemonwater LLC reserves the right to refuse service to anyone for any reason.

7. Service availability

Premix operates on a best-effort basis. The stated 48–72 hour turnaround is a target, not a guarantee. Complex projects, high volume periods, or technical issues may extend processing time.

Lemonwater LLC does not guarantee uninterrupted availability of the service. Scheduled and unscheduled maintenance may occur. No service level agreement (SLA) is provided.

8. Limitation of liability

To the maximum extent permitted by law, Lemonwater LLC's liability to you for any claim arising from use of Premix is limited to the amount you paid for the specific order giving rise to the claim.

Lemonwater LLC is not liable for: loss of data, loss of profits, loss of opportunity, indirect or consequential damages, or any damages arising from your failure to maintain backup copies of your files.

9. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, United States. Any disputes arising from these terms shall be resolved in the courts of Massachusetts.

10. Changes to these terms

Lemonwater LLC may update these terms at any time. Changes will be posted at this URL with an updated date. Continued use of the service after changes constitutes acceptance of the new terms.