Terms of Service
1. Who we are
Lemonwater is an AI and technology consultancy. We advise entrepreneurs and small businesses on where automated systems belong in their work, and where they do not. We are not a software platform you rent by the token. We do not resell a vendor’s product as “the answer.”
Advice is professional judgment, not a guarantee that a tool will perform as its demo claimed, or that a regulator, client, or insurer will accept a particular setup.
2. Engagements
A consulting engagement starts when we both agree in writing (email is enough) on scope, fee, and what you will provide. Until then, a conversation is not an engagement and is not billed unless we say otherwise in that writing.
- You remain responsible for your business, your clients, and your compliance.
- We do not become your employee, officer, or outsourced IT department.
- If we build a small tool for you, you own the work product we deliver for that engagement, except for libraries, models, and methods we already owned.
- We may refuse or end an engagement that we reasonably believe is unlawful or that asks us to hide a material risk.
3. Confidentiality
We treat your business materials as confidential and use them only to do the work. We do not use client materials to train, fine-tune, or evaluate a model we ship. If a third-party tool must see your data for a task you asked for, we will say so before that happens.
4. Fees
Fees are as agreed in the engagement writing, in USD. Invoices are due as stated there. A deposit, if we ask for one, is earned when work of that value is done. We refund unearned deposit if we cannot perform. Dissatisfaction with a third-party tool we advised you on is not, by itself, grounds for a refund of advice already delivered.
Email info@lemonwater.io. Nothing here limits non-waivable consumer rights under Massachusetts law.
5. Acceptable use of this site
You may not use this site for fraud, harassment, or other unlawful purposes, or to attempt to break into systems we operate.
6. Intellectual property
This site, our writing, and our methods are Lemonwater’s. Your trademarks, data, and business remain yours. You may not scrape this site to train a model.
7. Limitation of liability
To the maximum extent permitted by law, Lemonwater’s liability for a claim arising from consulting work is limited to the amount you paid for that engagement. We are not liable for lost profits, lost data you failed to back up, or indirect damages.
Some jurisdictions (including certain Massachusetts consumer protections) do not allow some of these limits. In that case they apply only as far as the law allows. This is not a waiver of liability for our own willful or knowing misconduct.
8. Governing law
Massachusetts law governs, without regard to conflict-of-law rules, except where a mandatory consumer or data-protection law says otherwise. We prefer Massachusetts courts. That exclusive-forum clause will not always hold — including for some consumers and for EU/UK data subjects.
9. Changes
We may update these terms. The date above will change. Continued use after posting is acceptance of the new terms for new work. An engagement already paid is governed by the terms in effect when you paid, unless a change is required by law.
10. If you use Premix
Premix is optional software at lemonwater.io/premix. It is not part of a consulting engagement unless we say so in writing.
- Mixer License: one named natural person, non-transferable, files stay on that machine.
- Cloud intro: paid upload to try a packet. You must keep your own backups. Cloud copies are deleted within 7 days after delivery.
- Assistive cleanup of recordings you supply — not a final mix, not generated dialogue, not festival certification.
- Full refund if you ask before processing (cloud: before you confirm Run) or before a license file is issued. No refund once processing has begun or a license is issued, except if we cannot deliver because of a failure on our side.
- Liability for a Premix order is limited to what you paid for that order, on the same terms as section 7.